Salesforce Business Analyst

Alpharetta - Georgia - United States - Life Sciences & Health Care - Medical devices - Project Management & Services - Academic Bachelor

We’re hiring a Salesforce Business Analyst for our client, a global healthcare company, to join their team. This is a 3-month contract.

Feel free to contact

Maria Camanag, Account manager

Apply now

About this role

Responsibilities

  • Collaborate with Business, IT Business Partners, Architects and Tech Leads to elaborate on the requirements.
  • Build effective and productive key business stakeholder relationships (including BPO).
  • Early involvement in solution design and estimations.
  • Understands how the IT solution supports the Business Process End2End. Has process and IT landscape expertise in Healthcare.
  • Analyze main business processes and requirements and translate into IT solutions.
  • Responsible to maximize the use and acceptance of standard/catalogue based solutions to support business needs driving industry best practices processes.
  • Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints.
  • Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution.
  • Ongoing validation of deliverables against requirements.
  • Flexibly respond to shifting business needs and priorities.
  • Prior to UAT validates that solution meets business requirements.
  • Train key users and ensure availability of training and support materials.

About you

Requirements

  • Proven knowledge of business process and its KPI’s, including best practices to support the relevant business processes {e.g. Customer Service (Request2Resolution), Supply Chain, Service Sales, Install Base, Contract Management}
  • Prefer minimum 10 years of IT experience, including Agile.
  • 5 years of minimum experience in SFDC (Salesforce) Service Cloud required.
  • 3 years of minimum experience and two full cycle project implementations in ServiceMax, required.
  • Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others.
  • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among global work groups.
  • Travel: Up to 25% global travel may be needed

What we offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

About us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 40 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Summary

  • Vacancy number: PUB248725
  • Location: Alpharetta
  • Market: Life Sciences & Health Care
  • hours per week: 40
  • Branch: Medical devices
  • Education level: Academic Bachelor
  • Area of Expertise: Project Management & Services
  • Closing date: Sunday, March 1, 2020
Apply now

Feel free to contact

MC

Maria Camanag

Account manager Brunel Canada Toronto

+1 416 244 2402

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